Shipping & Info

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site
  • Product expiration: Most items ship with an average 1 year to expiry, we guarantee all items will have a minimum of 2 months plus the usage period before expiry on all individual items ordered. On any case lot orders (selection will read "Case"), all items in the case are guaranteed 1 year to expiry. We Guarantee Freshness - Natural Health Garden is constantly updated with new product. Usually we turn product around monthy, so we are updated with the freshest inventory every month. For whatever quantities you order, we ensure that the regular usage period of the entire lot is covered and the expiry surpasses the usage time a minimum of two months.

    Currency: All amounts are listed in Canadian dollars. You may shop with credit cards from any country. Your financial institution will convert the amount to your currency.

    Coupon Codes: to apply Coupon Code's, proceed through the checkout process, and eventually, on the last page before payment info is collected, near the centre of the page, you will find the field where to enter and apply your code.

     

    Copyright 

    All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Natural Health Garden or any third party, except as expressly granted herein.

    This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Natural Health Garden and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Natural Health Garden believes that customer conduct violates applicable law or is harmful to the interests of Natural Health Garden and its subsidiaries.

    All content appearing on this Web site is the property of: Natural Health Garden, 4113 Steeles Ave. W., Ste. 125, Toronto, ON M3N 1V7. Copyright © 2017 Natural Health Garden. All rights reserved.



  • Privacy Policy
  • Use of personal information that you may submit to Natural Health Garden through this Web site is governed by our Privacy Policy.

    Natural Health Garden Privacy Policy holds all personal information submitted to us in the strictest of confidentiality. Your personal information is absolutely never distributed, sold, or in any form given to any outside individual or organization. We respect your privacy and all personal information of our users, customers, inquiries, etc. is never distributed, except when deemed by legal court order as per the laws of the province of Ontario, Canada.



  • Shipping & Delivery
  • Although most orders ship next day, please allow 3 business days for order processing, items are then delivered within 2-7 business days Canada and US wide. Please allow more time for overseas orders.

    Orders over $75 ship FREE Canada-wide! International customers also enjoy big savings on orders over $75.

    We make it easy with flat rate shipping.

    Current Rates:
                                                                   Order Total    Order Total
    Reigion                                                      Under $75       Over $75
    Canada (excluding NWT, Nunavut and Yukon)  $8.99               FREE
    NWT, Nunavut and Yukon, Canada                 $12.98              $3.99
    United States                                               $15.98              $6.99
    International (Outside Canada and US)           $50.98             $41.99

    You will be updated by email with tracking/reference details once your order is shipped from our warehouse and received through Canada Post. Please note that some international shipments may not be tracked.

    *Shipping rates are subject to change without notice, current rates are always posted here.



  • International
  • All product ships from Canada. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Natural Health Garden is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.



  • Sales Tax
  • Natural Health Garden charges sales tax on applicable merchandise ordered from this Web site based on the applicable sales tax rate and the location to which the order is being shipped within Canada (applicable HST/GST applies).

    All International orders shipping outside Canada are not charged any tax by Natural Health Garden, however you may be responsible for taxes and/or other fees when delivered in your country.



  • Return Policy
  • NEW! Easier Return Service by Natural Health Garden. Now when you are returning product back to Natural Health Garden we will send you a shipping label by email. Simply print the label and affix it to the box you are sending back to us and give the box to your carrier. Natural Health Garden will automatically be charged the shipping. *Note: if this option is available to you, shipping product back to us is always Free for you. Please note however, not available in all areas; return authorization must be authorized within 30 days of delivery.

    To return an item for any reason, the item must be sealed and in its original condition. You must contact us explaining the reason for the return within 30 days of receiving the product. You will be given an authorization number for the return and an address to ship it to. Please note, if you are returning an item for your own reasons (whatever the reason may be), shipping charges, to return the product to us is your responsibility and we cannot refund any shipping charges charged to you when we shipped you the item(s). If you are returning product due to an error on our part, we will pay the shipping to return the item(s) and refund you any shipping amounts charged on your order.

    Satisfaction Guarantee:

    If, for any reason, you are not satisfied with a product you purchased from Natural Health Garden, please stop using the product and contact us explaining the issue. We will respond by either addressing the concern with new usage instructions, suggesting a new alternate product and/or providing authorization to return your unused portion of the product for a full or partial refund. Whatever the reason, we want to hear if any product you purchased from us does not meet your full satisfaction and we will definitely address your concern and resolve it to the best of our ability. Our objective always is to provide the highest standards of exceptional customer service, along with high quality products for your health and wellbeing, at the best price.